ZenGengo.com Privacy Policy

Last updated: Aug. 25th 2021

What data do we collect?

ZenGengo collects the following data:

For teacher accounts:

For student submissions:

N.B. The teacher is able to determine how much and what kind of data they would like to collect from students when they submit assignments. A random number or nickname can be used in lieu of a real name if preferable.

How do we collect your data?

You directly provide ZenGengo with most of the data we collect. We collect data and process data when:

How will we use your data?

ZenGengo collects your data so that we can:

How do we store your data?

ZenGengo stores your data on secure servers in one of the following locations: Japan (Tokyo), Australia (Sydney), USA (California) or EU (Ireland). ZenGengo will keep teacher data until the teacher deletes the data, or requests that their account is deleted. ZenGengo will keep student data until the related assignments or submissions are deleted by the teacher.

What are your data protection rights?

ZenGengo would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access

You have the right to request ZenGengo for copies of your personal data. We may charge you a small fee for this service.

The right to rectification

You have the right to request that ZenGengo correct any information you believe is inaccurate. You also have the right to request ZenGengo to complete the information you believe is incomplete.

The right to erasure

You have the right to request that ZenGengo erase your personal data, under certain conditions.

The right to restrict processing

You have the right to request that ZenGengo restrict the processing of your personal data, under certain conditions.

The right to object to processing

You have the right to object to ZenGengo’ processing of your personal data, under certain conditions.

The right to data portability

You have the right to request that ZenGengo transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you.

If you would like to exercise any of these rights, please contact us.


Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology For further information, visit allaboutcookies.org.

How do we use cookies?

ZenGengo uses cookies in a range of ways to improve your experience on our website, including:

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – ZenGengo uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

FERPA and COPPA Compliance (US)

FERPA is an acronym for the Family Education Rights and Privacy Act, a US federal law to protect the privacy of student educational records. While this act is primarily directed towards educational institutions, ZenGengo' privacy policy is designed to secure student data in compliance with FERPA and to allow education institutions using ZenGengo to be compliant with FERPA.

By law, schools in the United States must comply with the Children’s Online Privacy Protection Act (COPPA) before using the service. This law requires written parental consent for children under the age of 13 before they can use online services that store any sort of personal information (including assignments, performance data, and so on). This information will be protected as per the ZenGengo Privacy Policy. Please refer to the ZenGengo and COPPA document for specific information related to compliance with COPPA.

General Data Protection Regulation (EU)

This Policy is intended to provide adequate and consistent safeguards for the handling of personal information in accordance with Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (“the Directive”) and all the relevant transposing legislation of the Directive in the European Union/European Economic Area, the Swiss Federal Data Protection Act, as such laws may from time to time be amended and valid during the application of this Policy, the Privacy Shield, and any other privacy laws, regulations and principles concerning the collection, storage, use, transfer and other processing of personal data including but not limited to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“the General Data Protection Regulation”) as of its entry into force on 25 May 2018. For more information, please see the ZenGengo GDPR Data Processor Addendum.

Privacy policies of other websites

The ZenGengo website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

ZenGengo keeps its privacy policy under regular review and places any updates on this web page.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.